I wanted to share the customer services…
I wanted to share the customer services experience with Celcom Digi. Recently, I have issued migrating Celcom Life to CelcomDigi Apps which require to perform eKYC. The apps does not allow to perform due to email address already exit. After contacted CelcomDigi Customer Support via Whatapps & Direct Customer Services., nobody able to assist/resolve the issue. I walked in at CelcomDigi Center at Garden Mall on Dec 26. After explanation to Haziq, Customer Service, he able to provide the solution. Haziq was very quick, patience & knowledgeable. To my surprise, CelcomDigi customer services centre (Whatapps & Call Centre) not able to resolve after more than 1 week & multiple communications. Personally, Haziq has did a great job & problem solving. Thank you