Great customer service as always.
I’ve had an excellent experience with Anycubic. They generally respond to tickets within 24–48 business hours (keep in mind they operate on China time). Pro tip: Always check your spam folder or log directly into their ticketing portal, as their emails often get flagged. Their support is methodical. They will walk you through troubleshooting steps first, so you need to be prepared to provide clear photos and videos of the issue. Once the problem is identified, they ship replacement parts quickly—usually within a week (unless its out-of-stock). After it leaves the warehouse, the timeline is up to the carrier, which is standard. Most of the negative reviews I see come from people who are either brand new to 3D printing or simply impatient. If you provide clear information and follow their process, they take care of you.