I HAD A VERY QUICK RESPONSE TO MY…
I HAD A VERY QUICK RESPONSE TO MY INITIAL ENQUIRY AND WAS GIVEN A VERY NICE OFFER TO RESOLVE AN ISSUE I HAD. THAT PART WAS EXCELLENT. HOWEVER THERE WAS NO DIRECT LINK IN THE INITIAL CHAT THAT ALLOWED ME TO ACCEPT THE OFFER. I I ANDED UP UPGRADING BUT AT A PRIVCE OF $20 INSTEAD OF THE FREE OFFER THAT i HAD BEEN OFFERED. THEREFORE I SUGGEST THAT IN THE FUTURE WHEN A CUSTOMER PUTS IN AN ENQUIRY, PLEASE INCLUDE AN ACTIVE LINK FOR THE TICKET. IT WOULD MAKE THINGS A LOT CLEARER.