From the Very Start – Extremely Poor and Disappointing Experience with Creality
I bought a Falcon A1 Pro laser from Creality EU before Christmas. Delivery was supposed to be between Christmas and New Year. After payment, I only received an email confirming the charge—no delivery date, no updates. To this day, nothing except their promotional emails. Even before purchasing, there were red flags, it was hard to figure out what exactly was included in each package.. They charged me and haven’t followed up. Customer service is almost impossible to reach, and when you finally do, they give vague, political answers and treat you like an idiot. I was told they’re out of stock and SHOULD receive more by mid-January—this was never mentioned during purchase! And when I ask when I SHOULD receive mine, there’s no answer, even after repeated questions. This is pure customer deception. If I had known this, I would have bought from another manufacturer. Later, I found many bad reviews about their software and support, about them in general and sadly I believe they’re all true! People, beware- maybe their products are okay, maybe!, but you need to be ready for a struggle with them from the very start.