Don't expect the order to actually ship
I placed an order, expecting timely delivery as it was a gift for an employee. The order was canceled without any prior notice, after several days with no updates. Upon logging in, I saw the cancellation, and I never received an email notification. Support claimed my card was declined, even though I tried three different cards and PayPal. I ultimately purchased the same phone on eBay using the same card, and there were no issues. Edit: Thanks for posting my personal information includong name, phone, address and email to the public. Please remove it from you reply. Regarding the reply itself, I called ypu guys 3 times and you didnt mention any fraud risk, just told me to place the order again online, i asked if we can do it over the phone to make sure its going through, but they said its not an option. Like I mentioned, I've purchased this elsewhere. My recommendations are: 1. Notify clients when you cancel thier order. 2. Be more clear about why it was canceled and offer a clear and true path to a successful order rather then just saying "try again because your card was declined".