We booked a very expensive ($18,000+)…
We booked a very expensive ($18,000+) St. Augustine vacation rental through Red Awning. What a disaster! After accepting the booking, they notified us that the property was unavailable due to plumbing issues. Obviously a major screw-up between the owner and Red Awning. They were completely Unhelpful about finding an alternative. They then cancelled the booking with VRBO but told them that WE had cancelled the booking. As a result, VRBO is charging us $634 in fees!!!!!! I have had 2 infuriating conversations with Red Awning and they have been completely unhelpful and told me that I will need to contact VRBO to get my money back for Red Awnings screw-up!!!!! Run, don't walk away from this horrible bunch.