I placed 2 orders on December 5th and…
After I wrote this review I have recieved responses from customer service and feel the shop is working to fix the issues they had in December with their web orders and website. I am sure I will shop with Stitchin' Heaven in the future. I have recieved the missing piece to my February rug kit. Old Post: I placed 2 orders on December 5th and 6th. Of the one on the 5th I recieved one of 5 things ordered on the 26th with no explaination where the other things were or if I would recieve them later. After I called the store I was told the others could not be found and their website was overloaded and out of date. The other order is coming from a secondary site which was not explained in the order and I was told it would take 6 to 8 weeks from now to recieve it. Very poor customer service. I will be very hesitant to order from you again. Also my last rug of the month kit was missing things and I was told the missing part would be sent which has not arrived as of this date.