Umi Tea saves the day
The products from Umi Tea are beautifully crafted and high quality. Despite the careful and elegant packaging, one of the teapots we ordered arrived with a small chip. Being a holiday gift for my partner, I was heartbroken. Thankfully, Umi was quick to respond offering a replacement or full refund. This kind of thoughtful customer service saved the day and really demonstrates the care they take in ensuring a great cuatomer experience.