AVOID AVOID AVOID
I paid for a custom cosplay with custom measurements and by their own timelines the cosplay was set to arrive on time for my pre-planned event (I ordered well over two months in advance). Two weeks before the event I noticed the order still hadn't shipped I contacted them and asked what was happening and they told me they needed more time and the cosplay would take another THREE WEEKS to finish. I explained that this wasn't ideal given they had not updated me on the delays in good time and I would now be unable to attend my event due to the delays. They were absolutely not sympathetic and refused to offer any kind of compensation for the delay. Flash forward to a week after the event and the cosplay finally arrives. It's completely damaged (like entire accessories snapped in half, pieces missing, zips completely broken) and despite me giving my measurements a few inches BIGGER than my actual measurements the cosplay was still too small! The cosplay was also made with a completely different material as advertised and looked nothing like what was shown on their site. Three months later and I'm still struggling to get a refund after sending the cosplay back... AVOID AT ALL COSTS, DO NOT WASTE YOUR MONEY HERE!!!