Customer service is absolute garbage
Customer service is absolute garbage. I purchased the warranty and also signed up for the monthly subscription which includes a warranty as well. A piece broke on it and yet it isn’t covered under either warranty. I sent it in for repair and they shipped it back to the wrong address. Fed Ex said that the address could be corrected but that only the shipper could correct it. I spent 2 weeks trying to get them to call and correct the address but they never did. It was supposed to be returned to the shipper and now they claim it got lost. But they won’t provide me a tracking number, replacement, or even respond to me. It’s been 2 months now since they received it and I was adamant that I needed it for a trip coming up.