First time travellers in China
We have just ended our 3-4 weeks travels in China. We travelled as a family of 6, including children and elderly. It felt a little more difficult planning for China as compared to other countries we have been, so after reading some recommendations on FB about engaging drivers, we dropped Hansong a message. Hansong was very unassuming and he turned out to be friendly and professional. He was definitely the right guy to speak to, which was as mentioned by another FB reviewer. Hansong was exceptional from start to finish. He started finding out how far along we had gone with our plans and if we needed help and guides. He took our itinerary, had a read and gave us detailed feedback and suggestions on how it should be tweaked to ensure optimum use of our time and how we can accommodate the young and the old in our group. He was consistently on top of every detail and gave us various ideas on how we can improve our planned schedule. Hansong was always in touch and maintained great communication with us, ensuring the trip ran smoothly at all times. His main role was to arrange drivers for our transportation at different points in the 6 different city-towns we did (CQ, CD, ZJJ, XA, LY, BJ). He made sure every transfer was seamless and drivers were reliable and punctual. Throughout the trip, he regularly checked in with us to confirm we were happy with what we had planned and we comfortable with our next point of call. He was always responsive to any feedback or requests we shared, his communication was clear, timely, and reassuring which made the entire experience stress-free. Overall, we were very happy with all the drivers he has arranged. In addition to that, he took a proactive approach, attention to detail, and his genuine care for our experience made a meaningful difference. We felt well-supported at every stage of the journey and would highly recommend him to anyone seeking a dependable, attentive, and professional travel coordinator.