Great product/fast dispatch, annoying purchasing format and RUDE support
Positives: Quality of vape is very good. Dispatch was incredibly quick. Negative: Ordering on-line wasn't easy. Having recently moved house I couldn't remember if I'd changed my address with my bank - I needed to make 3 attempts at purchasing before the AVS was satisfied. Each time the purchase form completely reset, I was unable simply to change the address, I had to enter the whole order from scratch each time. This meant that there were 3 pending transactions on my bank account, I felt confident that only one would go through but for a period it appeared that I had been billed twice. I contacted support, praised the quality of the items and the quick dispatch, explained my grievance and asked for a refund of the second payment. Supports' response was CURT. I would say rude. No 'hi' to begin, no 'regards' at the end just 2 insanely short sentences telling me that I was wrong and to contact my bank. They were correct, I had indeed only been charged once. But the tone of the response was RUDE.