Broken promises
I loved the website until I had trouble with one of their certifications- Certified Tax Strategy Specialist. I completed all of the certification courses but didn't get the certificate that was promised for all of my hard work. I talked to multiple people on their staff thru live chat, email and phone over the course of 10 weeks. I emailed them copies of the individual certifcates for each course as they requested and more than one said they could see it was completed and would get it fixed. They would give me deadlines for when it would be fixed but no one ever fixed it. After 2 1/2 months of this I have finally given up on ever getting the certifcation. I will not renew my subscription with this company nor will I ever recommend their site. There are other companies with more competent customer service.