Great product terrible coordination
Bought a Topping DX3 Pro + OPEN BOX so understandably I figured it would take a 1 or 2 days extra to ship 2 1/2 weeks later I message support asking where it is all they did was say let me ask the warehouse and give me the tracking I already had. A week later I message again about an update and I got an apology and an excuse of miscommunication and was told it would ship next day. TWO days later I message again saying I want my money back, dont bother shipping it and cancel the gift card they sent me as we were almost a month into this and it has NOT shipped. Finally it shipped and tbf it arrived quickly after it shipped and it works great.