Customer service is a disaster.
I ordered a Rover from Circuitmess in November as a Christmas gift. The order status didn’t change for weeks. I called their contact number, (218) 403-4192, multiple times - no answer. I left voicemails requesting a callback but never received a response. I also submitted inquiries through the Circuitmess customer support webpage and received no feedback. After emailing to Circuitmess multiple times, I finally received a response saying the order would ship on December 19. However, nothing happened until December 22. When I emailed to cancel the order due to the delay, they immediately replied that the Rover had just been shipped. The package was eventually delivered on December 27 - well after Christmas. Because of the significant delay, I emailed Circuitmess to request a return and full refund. After three follow-up emails, I still have not received a return shipping address or clear instructions. This experience has been extremely frustrating and disappointing. Ironically, Circuitmess continues to send promotional emails while failing to provide basic customer support. I strongly recommend staying away from Circuitmess. UPDATE (1/8/2026): I received a response from CircuitMess and was issued a full refund. CircuitMess offered a no-return resolution, which I appreciate. I’m glad the issue is resolved; however, I strongly encourage CircuitMess to improve its customer support, as poor communication leds to lost customers.