Buyer Beware - Carlinkit
Please read before purchasing! I purchased a Carlinkit Tbox Ambient a year ago. I ended up having some trouble with it, so I contacted their support for assistance. They were responsive, and we troubleshot the issue but were unable to come to a solution. They suggested that I return the unit so they could troubleshoot it and find the issue or replace it. The device would need to be sent back to China. I requested a refund because I didn't want to be without a device for weeks while they were trying to fix mine. They provided me with the instructions for return, which I followed precisely. They specifically told me to value the device at $15. I shipped the unit back exactly how they asked. This is where everything fell apart. I provided the tracking and remained in contact with my support representative while the device was in transit. They refused to refund my money until they received the device. The device stopped moving in Chile on 06/2025. I contacted my support representative, who informed me that they wouldn't refund my money because they hadn't received the device. They offered me a 40% discount on a new device, to which I said was not an acceptable solution. They told me to file a claim. I responded and told them that I wouldn't get the true value of the lost device because they had me declare the value at $15. They acknowledged my refusal of a discount and said we should continue to monitor the tracking. That is the last I heard from them. I have all the email correspondences and USPS receipts, and I am out $160 (updated price... I originally posted the incorrect price), which includes the cost to ship it back ($20) plus the device. Absolutely terrible customer service! ***Update 02/01/2026*** After more back and forth with their support team, going as far as to say that they " were disappointed and concerned to learn that you left negative reviews and misleading comments," they concluded their latest email with me by saying the "only solution" they can offer is for me to pay them $120 and they will send me another Tbox USB 8+128G. Not only will they still not settle this amicably, but they also want me to spend more money with them!