Great Product - Terrible Ordering & Customer Service
I have been painstakingly ordering PureHealth Research Lymph System supplement for almost a year now. I ordered month by month with a promo code; no subscription. I say "painstakingly" because the ordering system is a trap! It takes too long and if you don't read super carefully you end up purchasing things you probably didn't mean to and then dealing with customer service to get a refund. In all fairness, the product is amazing. The only thing that truly helped after years and years of tests, etc. Last month I decided to subscribe, hoping it would alleviate the pain of ordering on the website. I forgot I did that and thought I would try calling in my order. Sales advised me that I did do that and it was shipping today. However, I was told that the promo code that I used on EVERY other order I placed (for 50% off) did not apply to the subscription order(s) and it an be used only one time. I was told to call back today to speak to customer service and they would apply the code for me. Upon calling customer service I was told I cannot get the discount because the code is only good for one use and I used it last time. In addition subscriptions are already discounted (but not 50%). I asked the representative to look at my account and ALL of my previous orders were discounted 50% with the same promo code. I just kept getting told "you can only use it one time." I asked the representative I talked to yesterday who told me to call back today to make a note on my account that he told me to call in and get the promo code applied. He put a note, but the note said nothing about applying the discount. After too long of going back and forth seemingly talking to a programmed, no emotion robot, I told them to cancel my subscription. Without hesitation, that was done. You would think that a regular customer might get "something" as an incentive not to cancel, but not a thing, just disagreeing and push back. I asked to speak to a manager or supervisor and was denied to be transferred. I was also denied to be transferred to the representative I spoke to yesterday (she could see his name). I told her I was going to post this information in reviews online.....here it is!