WARNING!
Order #187652 WARNING: Think twice before ordering from LaceMade. I was a returning customer as I have ordered from them before and even left them a positive review. Unfortunately, I completely regret that now. A promotional gift was included in my cart, included in my order confirmation, and then removed after I had already paid. When I contacted customer service with screenshots proving this, I received a generic response blaming the system. No real solution was offered. What made the situation even worse was that I then immediately decided I wanted to remove a few items from my order before it was shipped. I emailed them around four separate emails and every single one was ignored. Instead, they simply shipped the order anyway. What upsets me most is how loyal customers are treated when something goes wrong. The moment there is an issue, customer service seems to disappear completely. They were quick to take my money, but not willing to answer basic emails or help resolve a problem. The customer service is honestly one of the worst I have experienced from an online store. Being ignored repeatedly while trying to resolve a problem is incredibly frustrating and disrespectful. So, I genuinely feel misled and disappointed. This experience has completely changed my opinion of the company. If you order from LaceMade, be aware that promotions shown during checkout may disappear afterwards and that getting help from customer service can be extremely difficult. I will not be ordering from them again. Update 10.06.2026 Lacemade wrote a comment on Trustpilot that they were gonna contact me to find a solution. They lied about that, as I’ve never received any updates. It’s been a week!