This company is from China but posts a…
This company is from China but posts a US address on the bottom of every page on their website. Very misleading! I ordered a stemoscope pro from them and it did not connect with my hearing aids (Signia) no matter what I tried (yes I did try through the phone app). It did connect with two different sets of AirPods but there was a 2-3 second delay (hearing the inhalation while the patient was exhaling). I contacted them about a return (still not realizing they were in China - I knew the package was shipped to me from China but that sometimes happens with companies). Someone emailed me back in 2 days and told me there would be a 25% restocking fee, even though the product doesn't work properly. Said I can talk to technical support about it but no info. on how to contact them. No phone numbers to call, no way to chat with someone and troubleshoot. I have to pay to ship it back - $100 CAD to ship a small envelope with tracking to China. When I pushed back and said it doesn't work properly (based on the 2-3 second delay), she said they would test it when they get it back but would only give a full return if they agree. She advised me to only put a $25 value on the customs package but this means I would lose the whole value if it's lost. This company misrepresents themselves as a US based company, there is no way to contact anyone except by email and if you have a problem, you are on the hook for the whole $$.