I ordered a Signoria Firenze bed…
I ordered a Signoria Firenze bed coverlet and received an email stating the product shipped. After a couple of weeks I never received tracking information or the product. I did see negative reviews on online orders after I purchased but was hopeful that I would not fall victim to a deceptive or non-responsive merchant. I called the store but the lady who answered didn’t know much about the online orders and wrote down my information to pass to another colleague that operates the online ordering site. I never received a callback or email. Reported this to my credit card company to investigate and retrieve a refund. Based on prior customer reviews and my experience, Maisonette is not a reliable merchant to purchase unique or high end merchandise. Their pricing was substantially lower than any other merchant so I should have known better.