Bad experience
Bad experience. A friend tried to buy me a giftcard. Tried to enter but it was already claimed, After contacting customer support they wanted all kind of proof that the card is already used. While i can understand that that is already claimed the amount of "proof" you need to give is absurd. A screenshot stating that the code is already claimed OK, but asking for transaction history is absurd, what if i already had money on there? Will they just say " i see you bought items" ? And asking for a chat history with apple official support is nonsense. They literally tell you they can not help you unless you give pictures of front and back of the actual card. Which you do not get. So whats the point of throwing me in a full loop for information that changes nothing Edit for olivia: Order numbers: 2685-4834198 I just contacted support, and they said they never gotten screenshots as proof while i send the proof yesterday. Meaning they did NOT initiate a investigation like they said yesterday... the support person said they now have the complete information and start the investigation... but after they also said that yesterday i find that hard to believe.... please just work with the screenshots you got Edit 3: still no new code... been several days now, its not my fault that the code has been claimed by someone else already, they already gotten screenshots that it wasnt me who claimed it, they should just send a new code and handle it for themselves instead of letting someone wait for EIGHT DAYS, Edit 4: STILL NO NEW CODE, IT SHOULD NOT TAKE THIS LONG, HOW BAD CAN CUSTOMER SERVICE BE, if you know it takes this long just send a freaking new code and handle it with your supplier without me having to wait. I already had to send proof I DID NOT USE IT.