We haven't even gone on our holiday yet…
We haven't even gone on our holiday yet and I have to say that our experience so far has been a nightmare from the outset, I would have rated zero stars if that was possible. We have found that their agent Grace is terrible at her job, she seems to deal with things in a slapdash way with no care or attention to detail whatsoever. The number of times we have had to contact her to query aspects of our booking is ridiculous considering that everything should be relatively straight forward. She doesnt respond to emails so you have to phone, my wife and I now take turns to make contact as it is too much for one person to cope with! I dont think this is the way it should be when planning a holiday!! With regard to personal safety, this company do not seem to care about which hotels they place you in, or the modes of transport they book for you when your holiday is multi centre. Minimal google research reveals the perils you would be exposed to should you accept their itinerary, and trying to make reasonable amendments is drawn out, painful and costly. I really wish that my Dad hadnt shown me their advert in the Sunday paper, Instead I should have either booked it all myself or gone with a competent travel agent.