A few complications
The print quality is great! Easy to press and hold up well. However, their color adjustments have a lot to be improved. They frequently send out prints that are nothing like the colors sent in and they vary greatly from order to order as well and claim this is “normal”. Sorry, one print being the correct color gold, the next being dark orange, and the next being another shade of orange isn’t normal and that won’t work for a teams shirts that need to match and will be wearing them together. Customer service is very argumentative and proceeded to give me all the details of their operation… I don’t care to know because I pay them to send a correct print to my door so I don’t have to deal with details such as that. Multiple emails back and forth trying to justify why it’s “normal” when it is definitely not. Somehow their competitor I also order from NEVER has this problem. Customer service then proceeds to say they will send a courtesy replacement… it’s not a courtesy to me when their printers obviously are not calibrated to match each other. I will unfortunately be cautious ordering here because of the interesting customer service experience and the delay in receiving prints since they have to be reprinted when they’re wrong. I really liked ordering here due to their quick turnaround and arrived to me in 1-2 days.