If it is possible I would leave zero stars
If it is possible I would leave zero stars. Ricardo with technical support is a joke. He doesn't recall a conversation with you even from the previous day. My machine will not turn on. After talking with Ricardo, he was supposed to send a return label that took over a week to be emailed. After I sent the machine back and received it once it was supposedly fixed, it still would not turn on. I talked to Ricardo once again and of course he still did not remember me, he was extremely rude and dismissive. Claiming they absolutely fixed it. He then hung up on me. I've had trouble with this company from the beginning. First, they were backordered on the faucet. Which resulted in them giving me my next year's filters for free once my filters were due to be changed. But that never happened because of course Ricardo didn't recall the conversation or make a note on my file. Then once again when my 4 thousand dollar paperweight broke this same tech said he would credit filters. Again he forgot and surprise, no filters. So now I have to send it back again and be without my machine for another 3 weeks. DO NOT BUY FROM THIS COMPANY. GET ANOTHER BRAND. I wish I could get my money back. EDIT- After speaking with Brad, he assures me my case will get resolved this time. I've been advised to keep the machine on a surge protector and not just a dedicated gfci. Apparently the boards are sensitive. The only gripe with that is if the board was replaced when I returned it, then at the very least it should have turned on when I plugged it in. It also has a fuse next to the power supply that remains intact. Nevertheless I will take Brad at his word and update/edit this post once I receive my machine and filters back.