Deceitful practices and terrible customer service
They guarantee on time delivery, implying they'll refund you if your food is late, but it is a deceitful lie. Normally, I have no problems but when a pizza order came an hour and a half later and was cold and hard, I asked for a refund, and they refused. I am a "VIP" customer on their app because I use their service so much, but I guess they never looked up what "VIP" stand for lol. Shockingly poor treatment of a loyal customer. And Bolt pays their drivers a much higher percentage than Grab does so I always use Bolt for rides. Grab is just another greedy corporate evil villain. The world really does not need any more of those. I will use Lineman whenever I can instead.