Misleading pricing and no effective resolution.
I attempted to subscribe to HIX.AI after clicking a “Buy now” button that clearly advertised a price of $15 per month. After clicking “Buy now,” I was required to log in using my Gmail account. At no point during or after this login process was I shown a final confirmation screen displaying a $59 charge. Immediately after logging in, the transaction was initiated and my card was charged $59, which did not match the price shown when I agreed to the purchase. I did not explicitly consent to this higher amount. I contacted Stripe, the payment processor, and they confirmed that they cannot issue refunds or intervene on pricing disputes. Stripe stated that only the merchant can issue a refund and that there is nothing they can do on their side to resolve the issue. This leaves the customer entirely dependent on the merchant’s goodwill, despite a misleading checkout flow and a clear price discrepancy. Based on this experience, I would strongly advise others to be very cautious and to carefully verify pricing before proceeding, as resolution options are extremely limited once the charge is processed.