I spent several days emailing this…
I spent several days emailing this company regarding defective, unused hair products. I was offered only a $30 partial refund, or a return under strict conditions where return shipping would be deducted from my refund. The company stated that due to the large volume of packages their warehouse receives, they only accept returns using their own prepaid labels, with shipping costs deducted after the item is received. Based on my experience, multiple conditions and requirements were applied that made obtaining a full refund difficult and inconsistent with their stated return policy and dishonest. The products themselves were poor quality and did not function as advertised, which made the rigid return policy even more disappointing. Customer service was not helpful and lacked flexibility or accountability for defective items. I would not recommend this company due to the defective products and the stressful return process. Proceed with caution before purchasing or avoid them at all costs.