To the Easybook agent (female) at…
I purchased two bus tickets online, but I did not receive the boarding code from Easybook even though the payment was deducted from my bank account. I contacted Easybook customer service via text, but the response was very slow and I did not have much time. Therefore, I went directly to Sungai Nibong Bus Terminal to seek help from the Easybook agent there. When I asked for assistance, one of the female staff members (free hair) responded rudely by asking why I bought the ticket through Easybook online. If that is the case, why does the Easybook application even exist? That question was very unprofessional and unacceptable. Her facial expression was irritating, and she was playing with her phone while speaking to me. In my opinion, this is extremely poor service. I would like the management to advise and closely monitor the two female staff members (free hair) at Sungai Nibong. If they are unable to perform their duties professionally, please allow someone else to do the job. Very bad service. 👎👎👎