Kind Helpful People, Clear Instructions, No Quibbling
Always someone to help on the end of the phone. The claim process was clear and while I had to get a lot of ducks in a row to make sure I had all of the paperwork needed to be shown (which is understandably-but annoyingly-extensive). The claim was approved in good time and a very reasonable settlement agreed. I would definitely recommend them, and will keep my records ordered more in future, just in case.