Impressed with Tagore; Steven is THE MAN!
After multiple mechanics in Seattle were unable to locate a replacement manual transmission, in any form, for my aged 1999 Mazda Protege, my first vehicle, to which I had become quite attached. I was in a very stressed place from al of this. After my initial internet searching also failed to do locate a replacement, I came across Tagore. Within moments, I was chatting with Steven, who knew exactly what questions to ask, precisely determined and verified the correct transmission for my vehicle, and was able to locate AND quote me for 2 tested and warranties options, at prices more affordable than I had been prepared for. However, this was still a big and stressful decision for me. Steven was attentive and informative and explained the options clearly, and though I know any salesman desires to make the sale, Steven respected my request to sleep on the decision and discuss labor cost with my mechanic when I asked, and even offered to hold the assemblies for me temporarily. It felt like I was being seen and treated as the stressed out human that I was, rather than just a customer and a sale, and it meant A LOT! It allowed me to actually think about whether this would a prudent and financially sensible investment, or time to move on from a car I was very loyal to. He checked in with me over the one, and then two, more days that it took me, but for me it felt more like being attended-to or well-waited-on, than pressured. Ultimately, with great personal difficulty, I concluded that it was time to move on from this car, my first; I felt bad, but when I informed Steven, he replied with grace, told me it was no problem, and just said he'd be happy to help me in the future. Well, I will definitely be coming back if I ever need to, and Steven is A+ in my book!!! Gratitude!