Update 32 days later
Thirty two days ago I wired $1,000 to BullionStar which was never properly deposited or credited to my account despite having all the correct info on the wire including their reference #. After seeing the money leave my account immediately but remain "pending" for several days, I called and emailed multiple times with no response. This led to a one star review stating that at best their customer service was horrible and at worst they were crooks. Finally I did get a call back from their customer service manager -- 13 days after my wire went out. He apologized and began working on getting me a refund. A couple of calls, multiple emails, and about 20 days later a refund for $999 arrived in my account. (I don't know where the $1 went and frankly I don't care.) I have upgraded my review to 2 stars because I believe the firm is honest. Also this has been a crazy time for gold and silver and everyone is swamped and under-staffed. That said, 32 days and a lot of time wasted on my end to just end up with a refund was not a pleasant experience. So, I hope they find a way to do better in the future. Craig