Bad communication / I don't trust ADT
I have been been a customer for over 20 years and still like the service. My problem is the communication, it is horrible. I had to upgrade my system, but was charged for June payment in July and still had to pay July payment. What?? I called first week of July to make sure what would be my new payment amount and the equipment. I would suggest to shop around and if you go with ADT make sure you write down name of person you speak with, date, and time. I spoke with Sup. Santos, which said they would give me half of payment for August 2026, but at this rate I don't trust the company. This is based on my email invoice in June and what I was told over the phone of what my July payment would be. I am thinking no matter what the company will do whatever they want to do. Please shop around and ask and write down what they say!!!