Believe all the bad reviews, it's worse
Hard lesson learned booking through this company. We found out on Christmas that my husband's grandpa has an inoperable brain tumor, and so when we got back home we immediately booked a flight out to see him two days out. A lower fare for the two of us by about $50 was offered through Google Flights via Travomint, which I had never heard of but hey, it's Google Flights so they must vet their third-party vendors, right? I book the tickets (Frontier) through Travomint and receive an email that says my tickets aren't actually booked yet but that once they confirm my card details (their fine print states within 45 minutes) we will receive confirmation and our tickets. An hour passes, and I start to get nervous we are going to not get our flight out because its such short notice. I do a quick search of Travomint and start to see some really scary reviews online where people say that Travomint cancelled their tickets last minute so that they could resell them at a higher price to other customers, or that they never actually booked them at all and that you have to make sure to confirm with the airline. It's over an hour since I put the order in, but the tickets haven't been issued so I call Travomint to cancel the purchase AND I open their customer service chat window while I'm on the hotline waiting. The chat window activates before the hotline does, and it's a chatboth and I say I want to cancel tickets that haven't been issued yet, and they connect me to a representative. I repeat my request, and he disappears completely - no response at all. Also, the hotline disconnected my call. Okay, weird. I call back, and open a new web browser to try again, I enter the same prompts into the chat to try to reconnect, and this time the chatbot doesn't connect me to anyone. The hotline disconnects my call after about 5-10 minutes again. 3rd try, I do both of these things one more time, I get disconnected, and again no response from the chat window. Now I'm really panicking. I call my credit card company and alert them to this shadiness. As I'm on the phone with my credit card company, finally a "Chat Bot" responds in the window and says "Tickets will issued 30 minutes". I'm convinced this isn't a chatbot, just some CS rep who is aware I'm trying to cancel a purchase they haven't made yet, and they are purposefully not speaking to me so that they can push the purchase through and don't have to honor my cancellation request. Really really shady, sketchy company, I learned a hard lesson about it not being worth trying to save a few bucks when it's an important trip like going to see your dying family member. I'm still currently fighting with Travomint trying to get this charge refunded because of course they are denying that I contacted them or there was any breach of the terms on their end. Horrible company, horrible customer service, stay far, far away.