Attention: Travellers connecting on an international flight.
Used Indigo on a domestic round trip journey in Dec 2025 and was very thankful that our flights were not cancelled or delayed. This review is to point out a MAJOR redflag re: baggage handling. We had paid extra and purchased tickets for excess baggage @20kgs as we had an international journey from our domestic destination the same day. With no notice to us, Indigo decided to not send our checked bags on the aircraft. At customer care, the reason they offered most casually was that they 'couldn't carry a lot in the ATR aircraft, and that this was usual practice'. Along with us there were other international passengers who also did not have their bags arrive. The customer care staff were non chalant at our distress as this is routine practice for them. Mercifully, we had a 10 hr gap before our international journey and they managed to send the bags by the next flight. With no margin for error, we picked bags just in time to check in for our long journey. Had our next flight been any sooner we would have lost all our bags. This made for an extremely stressful night for me and my partner and brought in a great deal of inconvenience. When Indigo collects a substantial premium cost from its customers for excess baggage, they should be prepared to find room for it in the carrier or at least have the courtesy to check in with passenger their itinerary before deciding to not send their bags . We will be most reluctant to use Indigo in future occasions if we have to check a bag!