⭐ 1 star
⭐ 1 star – Trust the reviews about their return policy I should have listened to the reviews. If you receive a defective item, their “return policy” is not what it appears to be. I received a swimsuit that arrived damaged (visible cuts/defects). I immediately documented the damage and contacted the company. Instead of simply accepting the return, they tried to make me pay return shipping for a faulty product and kept adding unnecessary requirements that dragged the process out. They claimed they were “willing to work with me,” but their actions said otherwise. I provided photos, proof of purchase, and even posted evidence of the damage. They told me they would “review and follow up with a resolution” they never did. Once they won a chargeback, they completely stopped communicating and still never offered to take the item back. If this were a company with integrity, a defective product would have been refunded immediately. Instead, it felt like the process was intentionally made confusing and slow so they wouldn’t have to help. If you’re considering ordering, read the reviews carefully especially about returns. If something goes wrong, don’t expect support. I will never purchase from this company again and am filing formal consumer complaints so others are aware. MY REPLY to their recent statement: All of the time spent responding to my complaint across multiple platforms could have been used to simply issue a refund for a defective product. To correct the record: this was not reported “months later.” The swimsuit was purchased and delivered in September. I reported that it was defective shortly after receiving it, followed up again in October, and only filed a chargeback in November after it became clear I was being asked to pay return shipping for a damaged item and no resolution was being offered. Whether the conversation continued over time does not change the underlying fact: the product was defective upon receipt. A defective item does not become acceptable based on timing. I provided documentation of the damage to my bank, including photos. The issue is not lack of documentation it is that your company refused to refund a faulty product unless I absorbed additional costs. Even now, despite responding publicly, you have still not offered a refund or accepted a return. There are multiple reviews describing similar issues with returns, which is why I am leaving this review to warn other customers. This is not about policy language it is about accountability. A company acting in good faith would have resolved this immediately. I stand by my review.