Peloton cycling shoes
I purchased Peloton cycling shoes on November 15 as a Christmas gift. The bike and shoes were not used in November or December, and I began using them in January for the first time. Upon first use, it became clear that the shoes are too large and that the sizing does not correlate with the shoe size I normally wear. The shoes are not damaged and have minimal use, and I offered to provide photos. When I contacted Peloton support, I was told that because the purchase was outside the 30-day window, no resolution or guidance of any kind could be offered. I was also told that there was no one above the supervisor I could speak with. I understand policies, but this was a gift that could not reasonably be evaluated until use began. For a premium brand, the lack of flexibility and refusal to escalate the issue was disappointing. I am simply seeking a reasonable resolution for an unused, incorrectly sized product.