So the initially worked quite well it…
So the initially worked quite well it had a few hiccups including sometimes having issues upgrading the software but that was more annoying than debilitating. It took forever to get replacement blades that we paid for but we had purchased accidental damage insurance on it the device did get damaged we’ve been trying with Support to get that honor they said they’ll honor it but we need to send the mower back to them first. We didn’t keep the original box but even if we did the mower deck is stuck in an up position there’s no way to get it back down without forcing it which I assume might actually break the mechanism we were told just to ship it back like that. But it’s hard to find anything to ship it in. I don’t have a problem shipping it back but they won’t ship a new one until you ship this one back of the insurance that we’ve paid for. So it’s been two weeks without a mower our grass is getting very high and I’m probably gonna have to pay someone to come do it now. The only Support that’s available was via email it takes four or five days to get initial response and then anytime that you need to ask a follow up question or also they offer to go ahead and send the replacement before we sent the old one back if we put a $500 deposit down which I was happy doing but I’ve asked him is there a payment link or how do I get you this 500 so you can send me the new mower immediately? It’s been five days there’s no response. The customer service is absolutely horrible. You would probably get better support on a $50 toaster I think they need to understand that this is a major purchase and without having reliable support that even though you have what seems to be a very good product you’re just gonna end up losing customers.