We bought a laptop and scheduled Geek Squad
We bought a new laptop and told the salesman we wanted the Geek Squad to come out and set up the new computer and transfer documents from the old one. He set us up for a membership instead which we bought because we didn’t know that didn’t cover the Geek Squad. He should have known though! We went to schedule our service in the store and found out the mistake. So, we had to get a refund for the wrong service and instead paid for the tech to come to the house which we scheduled. We waited two weeks for a tech and got an email stating they would be out from 2-4. That went by and called customer support only to be told it would be from 4-7 now. She stated she promised he would be there by 7. Well, 7:30 rolled around and no tech. Called again only to be told he went home and it would have to be rescheduled. I never received any text or call about being late or rescheduled after I waited for 7 1/2 hours. Virtually all day! The support then told me I’d have to wait 2 more weeks for the tech to come out. I asked her when they planned on telling me that. And all I got was I understand your frustration. So, we took the computer back for a refund. Very poor service! Will never buy from there again.