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Penelope Doe

United Kingdom

2 Reviews
2 Reads
0 Useful

2 reviews

Westsshops

Can't get a refund on faulty goods

Size was wrong. I asked for a refund several months ago. They expect me to return the garment to China, at my own expense, although the fault was theirs. I've been emailing them weekly since January (it's now mid-March), and am beginning to think it's a lost cause. They have stopped replying to my emails. Steer clear of these people - you won't get your money back, and the quality was poor, too.

2026-03-17
Westsshops

Appalling customer service, erratic sizing, poor design.

Sizing was erratic. Small cardigan was too small, small jumpers were too large. Items were not as they appeared on the website, quality and design very poor. Printed instead of embroidered. Still trying to return: so far have been offered 10% off next order, or told to return it to China at my own expense. I have no wish to order from these people again - wish I'd read reviews before spending £100 on poor quality clothing - and I had to wait weeks to receive it. Having to wait weeks to return it, too.

2026-01-25