First order, wig length and density not as advertised
This was my first time ordering from this company. On their website, the wig I ordered showed fifty nine reviews, all rated five stars, which influenced my purchase. After the wig was delivered, it was immediately clear it did not match the listing. The wig I received was very thin with uneven short layers and did not resemble the product photos or description. I contacted customer service within their stated return policy and provided photos. Their response was to explain that lace wigs are naturally shorter in the front and lighter in density, and that some customers trim the hair themselves. They stated the wig was normal and well balanced, and offered either a small partial refund or a discount on a future order. No option for a full refund was provided. When I requested a full refund for an item not as described, I did not receive further responses or return instructions. After this experience, and after noticing that all wigs on the site appear to have only five star reviews with no visible complaints, I believe buyers should proceed with caution.