Extremely Poor Customer Service & Overseas Credit Card Payments Don’t Work
I’m leaving this 1-star review to warn anyone considering DIGI Malaysia, especially foreigners, expats, or anyone using a non-Malaysian credit card. DIGI’s online payment system does NOT work with overseas credit cards, despite what their customer service repeatedly claims. DIGI states that they accept all major credit cards, including overseas-issued cards. This is simply not true. I tried multiple international credit cards (non-Malaysian banks), and every single payment attempt through the official DIGI payment portal link resulted in an error message. The payment cannot be completed. What makes this worse is the extremely poor customer service. Responses take an unreasonably long time, often with huge delays between replies, and each response feels automated and unhelpful. Instead of acknowledging a clear system issue, they just repeat scripted answers like “we accept all credit cards,” even when screenshots of the errors are provided. In 2026, a major telecom company should not have a broken payment portal or unresponsive support teams that can't even solve the issue at hand. I strongly do not recommend DIGI if you are: - Using an overseas credit card - Living abroad - An expat or frequent traveler - Or simply expect functional online payments and responsive customer support. DIGI needs to urgently fix their payment gateway and seriously improve their customer service response times and technical understanding.