Common sense does not prevail
Submitted a claim for a damaged phone in summer/autumn last year after having been insured for years. Claim is stuck because they want proof that the phone is mine by way of a signed letter from the gifter which I can’t provide after 5 years, although I did supply screenshots of messages sent at the time. It’s quite clearly my phone, I have had it insured for years with the IMEI number supplied at policy inception. I’ve explained to them that I wasn’t able to get in touch with the gifter and just got an impersonal reply back once again asking for a letter. It’s common sense… Just seems like a way to not pay out, very disappointing after giving them money for so long - had to buy a new phone myself!