Horrible customer service
Horrible customer service. 6 months still sleeping and the customer service informed that their technical team is aware that the network is poor at the area's i mentioned. But when i took the phone sign up they did not mention poor coverage. They also advertised fast 5G network. But their phone line network is bad no signal let alone their Horrible 5G Data plan. Now if i want to terminate my phone after 7 months they are saying i have to pay $280 for the pnone discount and the balance of the phone. I am ok with the balance. When.i took the line M1 said i am on flexi so i can terminate my line and pay the balance of the phone installment in 1 year thats all. No mentioned about discount pay back. This is a kind of scamming the customers. You are forced to continue the services. So they know they have a network problem in many areas so why are they not doing anything about it? Isn't providing proper network part of their contract obligations? If M1 breach their contract and dont follow customer reports seriously and honor their contract why must customers agree to their contract. Please share and inform friends and family not to sign up for M1 service. They can't give a dam about service. And you cant get a local M1 staff to talk to about their poor services. Probably the SG management is shy and hiding their face in the toilet thats why we can't reach them? Or they assume they linked to GIC so they are untouchable and we dont give S it to the Singapore customers. M1 is above the law attitude. SHAME ON YOU M1 for being a SG registered company. You bring down our Singaporean reputation. M1 please stop your false advertisements of faster 5G network coverage in Singapore. If you can't deliver on the promise then you have to reduce the monthly subscription to show you are sincere in addressing your service problem. Please share with friends the many experience by M1 customers. Thanks