Research customer service before buying Pelaton!
I reported this issue 8 months ago when my treadmill suddenly went black and stopped working. I was told the entire base needed to be replaced and was quoted $1,600. This was outrageous considering the treadmill was just over a year old and cost over $3,000—and was completely unusable. After sitting with that for months, I called again for a second opinion. This time, a different technician said the issue was only a $35 smart card and said it would be ordered. A tech visit was scheduled to install it. When the tech contacted me for the appointment, I never received the part, and he had no record that he was coming to install anything—only to re-diagnose the issue. Now I’m stuck in an endless loop where no one seems to know what I’m talking about regarding the smart card. This is beyond frustrating. The amount of money I’ve spent on Peloton compared to the level of support I’ve received is unacceptable.