Disgusting behaviour to their ‘partners’ hence the general reviews of ‘bad service’ consumers get:
Grab Singapore: One of the most disgusting companies I have had the displeasure to be a ‘partner’ to. Don’t be fooled you’re not a partner. Partners don’t rob you up to 30% in broad daylight when you’re doing the heavy lifting. If anything happens during your Grab experience and mark my words; they will not protect you. If it’s inconvenient for them they will drop then gaslight you. The won’t bother hearing your side objectively and fairly. Their support staff is fake af and lazy because when it really matters, they will not be there to assist you. If anything, assistance to driver rider partners should be mandatory and non negotiable since Grab is taking a huge cut from them. ‘Successful issues’ resolved are probably just for show and a small misunderstanding which could have been resolved quickly. In a world of AI where AI is supposed to make jobs easier for us, I’m starting to believe their support and management staff are just test subjects for AS (artificial stupidity) with the way they handle things because they’re always referring to the AI assistance which usually doesn’t resolve the issues. And when we actually get in touch with a human staff, it’s even more disgusting how they act like they’re willing to do the work to resolve your issues but nothing happens. Just a bunch of lazy scumbags and keyboard warriors with a template to copy and paste to email with the illusion that issues are ‘resolved’. There is no room no hope for them to improve. They were terrible to their driver/rider partners 5 years ago and this hasn’t changed in spite of all the campaigns to improve experiences. Just a shameless public display of fake. If anything they’re enablers and have enabled the decline of good character in our society leaving the rot to fester; letting self entitled citizens to thrive and abuse the system. How does a company with terrible moral values and ethics be allowed to be up and running for this long? My recommendation to anyone who’s wants to be a merchant to this scum of a company: don’t. My recommendation to consumers: please look to other alternatives and their competitors. We can’t avoid misfortunes every now and then regardless of any daily decisions we make or choosing a platform to patronise but avoiding them will definitely reduce your chances of not having more bad days in a week and better for everyone’s mental and emotional health. Don’t take crap from anyone. And they should totally change their name to that: Crap. Phonetically similar. To consumers who have bad experiences with their respective Crap merchants of the services they use, I would like to apologise for myself and everyone’s behalf. Maybe we’ve just been bullied by our ‘partner’ for too long and some of us are suffering in silence and without realising, it has indirectly resulted in delivering unsatisfactory Crap services.