So I placed an order about 6 weeks ago…
So I placed an order about 6 weeks ago with my place of work address as to where to ship, about 2 weeks later the delivery company UNIUNI, sent me text messages that they had attempted delivery 3 times and now listing it as undeliverable, ridicules!! we have packages delivered to my warehouse daily with no issues, FedEx, UPS ect. I tried directly replies to UNI with specific instructions where to deliver with no response. Now they say they will return the package to vendor. I have sent several Emails to Snow with no reply as of yet. I have bought many products from Snow in the past with no issues. This order was for over 200.00 dollars. I either want my order or a complete refund. This is no way to treat your customers, total lack of communication. Why don't they just use regular carriers for delivery then this wouldn't be an issue. If you can't resolve this issue, I will no longer do any more ordering from your company. Totally unacceptable!!