Problems returning the package
I bought a sweater a few months back and I was satisfied with the purchase (quality ok, colours a bit darker than in the image). In January I bought another sweater, but it didn't fit me, again the colours were much darker than in the image. I requested a return, they didn't provide me with the return address, I had to contact them several times, in the end I received an answer within 1 minute of me sending my email, which tells me it was a bot I was talking to and not a person. They provided me with a German return address (I live in Portugal) and instructed me to use a "Buykud return portal". When I used the portal, it said my item was 'non-returnable' even though I was within the 30 day return window. When I told them what happened and asked whether I should still send it to the German address they gave me (asking whether they could guarantee that I would receive the refund), I again received the answer within one minute, confirming that I will receive the refund and again pointing me to the Buykud return portal (where my item is flagged as non-returnable). Since I don't trust them at this point that I will ever see the refund and sending the package from Portugal to Germany would be expensive, I decided to keep the sweater even though it doesn't fit me. Do not recommend.