Complaint Regarding Customer Service Interaction
Earlier today, I placed an order for a dress. During checkout, I selected the “No thanks” option for Ultimate Protection; however, I was nevertheless charged the associated $9.95 fee. I initially sent an email regarding this issue and then contacted the 24/7 customer service line for assistance when I saw this was an option. During the call, the representative provided no greeting and abruptly instructed me to hold. After several holds, the interaction escalated significantly. When I requested clarification and later asked to speak with a supervisor, the representative stated that she herself was the supervisor and responded in a confrontational and inappropriate manner. The language used during this exchange was offensive and wholly unacceptable in any customer service setting.