Our guide listened
Our guide listened to what was important to us, made good recommendations, was quick to respond to adjustments to the itinerary, and was respectful of our budget. Finally, when I shared our flight schedule (which we booked on our own), she noticed that I made a mistake on the timing, resulting in arriving a day earlier than our itinerary provided - she pointed it out, gave us options, and ultimately booked an additional night for us so we didn't have to spend our first night without a place to stay!