Smaller churches should think long and hard
We decided Subsplash was not worth the money for a small church like ours. The features were great, loved the website and app, but did not need the extra and still had to pay for it. I wanted to cancel. They forced me into a mandatory meeting with my "client success manager" on 12/18/2025 in order to cancel. He agreed to cancel before our upcoming renewal on 1/31/2026. They billed our account and forced it to be overdrawn. I am now trying to get someone there to help. Customer service hides behind a wall of AI chat and meeting scheduling tools. I would absolutely tell any smaller church to really think about whether or not you need the extras. We went with them to have an app with the website. It is a great concept, but not worth the frustration when things don't go smoothly. Update 2-10-26: The debited amount was refunded after several days of back and forth and my bank gave us the overdraft fees back. I stand behind what I said about the ongoing support structure they have put in place. It was much easier to reach a person when we were new customers...in fact there is an option for that on their phone line listed on the website. If you select the support option, it tells you to schedule a meeting with their team on your dashboard (first option was more than a week away) and then hangs up.